The Knowledge section allows you to enhance your agent's knowledge base to improve its response quality. Here you can add various materials to help your agent provide better and more informed responses.
Text documents
Upload documents with brand information
Add policy and guidelines
Enter examples of favorite answers
FAQ
Create a list of frequently asked questions with answers
Helps agent handle common requests
Maintain consistency in responses
Files and resources
Informational PDFs
Reference material
Supporting documents
Websites
Links to relevant web pages
Online reference resources
Once you have set up your agent, any comments received on your social media posts will be displayed in the native ReplyZen inbox. Read more about it here: AI-powered inbox