To start using ReplyZen, you need to connect your Facebook account via Facebook login. The connection is made through the official ReplyZen app, which is verified and authorized by Meta, thus ensuring maximum security of your data.
This connection is necessary to allow access to the official API for real-time monitoring and for the functioning of ReplyZen itself.
Note: To manage pages on ReplyZen, the Facebook profile you use must have at a minimum "Community Activity" permission on each page you wish to connect to the platform.
You can reach the section to connect your social accounts by clicking on the “Connections” menu.
Connection procedure
From the "Connections" section, click on the "Connect to Facebook" button
You will be redirected to the Facebook authorization page
Confirm login with your Facebook account
Review and accept the permissions requested by the application
Privacy Note: ReplyZen will never post content without your explicit permission. You may log out of your account at any time.
Selection of business pages
After connecting your Facebook account, you will need to select the business pages to manage:
Choose the mode of access
"Access to current pages": to manage only selected pages
"Access all current and future pages": to also include pages you will create in the future
Select pages
You will view the list of your business pages
Select the pages you wish to manage with ReplyZen
You can use the "Select All" function to connect all available pages
Instagram account connection
The next step is to connect the associated Instagram accounts.
Choose the Instagram access mode
"Access to current Instagram accounts."
"Access to all current and future Instagram accounts."
Select accounts
Instagram accounts linked to your Facebook pages will be shown
Select the accounts you wish to manage
You can use "Select All" to connect all available accounts
Review and verify permissions
Before proceeding with the configuration, you should check the permissions required by Meta.
If you want to learn more about the permissions required by Meta, read this article: Required Meta permissions
Configuration complete
Once the initial setup is completed:
You will receive a confirmation of successful connection
You will be redirected to the main dashboard
You can start setting up your first virtual agent
Tip: Before proceeding with setting up the virtual agent, make sure that all the pages and accounts you wish to manage have been properly connected.
Next Steps: After connecting your Facebook profile, you can proceed with adding Facebook and Instagram pages to ReplyZen.
Read how to do it in the next article: Page Management